Account Manager Lead at Magic Inc.

We are looking for an Account Manager Lead who will own both expansion (cross-sell + up-sell) quota and gross retention target for our current customer base targeted at the Mid-Market level. You will identify opportunities to expand revenue from current customers through understanding long-term strategic business and people goals.

The impact you’ll make:

• Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.). Make touchpoints with our customers to identify opportunities for growth within our platform
• Taking ownership and accountability of the accounts, and opportunity process, and working with the sales and services teams to success.
• Consult with customers on their internal processes and challenge leaders to drive change across their organization.
• Create strategies and account forecasts to successfully drive ongoing account growth.

In the first 30 days…

• Possess a comprehensive understanding of Magic’s value propositions and connect that knowledge directly to key stakeholders.
• You will have experience working with high-value customers and have the knowledge and drive to win new business and grow existing customers with a focus on mid-market level.
• Partner with the Client Relations Team team to deliver key commercial and strategic account touch points throughout the customer subscription year across your entire book of business (approximately x customers)
• Partake in the kick-off call and oversee the initial implementation and onboarding process in collaboration with the Client Relations Team.

In the first 90 days…

• Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell.
• Partner with the Client Relations team on the Customer Journey from the time a customer commits to work with us to the renewal
• Articulate and update customers on product offerings
• Develop a pipeline of opportunities in your assigned Book of Business

Requirements

• Must have 3 or 5+ years of mid-market account management (Depending on our OTE)
• Industry background: Saas, IT Services, or Fintech
• Pre-Series C startup experience
• Quota carrying AM Cross & Up-sell
• Max book size of 75-100
• Executive & C-Level persona client-facing
• Business degree holder
• Preferably ex-college athlete

Your superpowers are…

• You have strong customer-facing and presentation skills with the ability to establish credibility with executives
• Positive attitude, empathy, and high energy
• Superb written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way
• Proven track record of achieving sales goals within an existing customer base at the small business or mid-market level
• Ability to manage a high number of accounts/opportunities while maintaining focus on goals

You should apply if…

• You thrive on building customer loyalty and are passionate about promoting account growth
• You have experience working effectively with cross-functional teams and all levels of management (internally and externally)
• You have a focus on building strategic relationships with customers
• You have a passion for people and analytics
• You have the ability to ask great discovery questions that create commercial conversations that lead to new revenue.
• You have well-developed business acumen with creative sales and negotiation skills to handle complex scenarios at all levels.
• You have experience successfully operating within a business relaunch, a mature start-up, and the ability to work autonomously, supported but not reliant on the business in executing your account strategy is advantageous.