IBM IT Support Specialist Resume Example

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IBM IT Support Specialist Resume Example (Versão Texto)

Bartlet Johansen

Nationality: Canadian
Date of birth: 1985-04-24

Work experience

04/2017 - present, Programmer, Angoss, Toronto, Canada
  • installs and configure computer hardware operating systems and applications
  • monitors and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users' accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • conduct electrical safety checks on computer equipment.

Skills

Computer Skills
Online research browsing
Word, PowerPoint, Excel
Access, Outlook
Languages Skills
English
Arabic
Interpersonal skills
Customer Acquisition
New Business Generation
Public Speaking
Complaint Handling
Sales Reports
Flexibility
Good team player

Education

07/2013 - 10/2016, • Bachelor of Computer Science, Swinburne University of Technology, Melbourne, Australia

Hobbies

Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport
Visão Geral da Empresa:
IBM

I think we can all agree that IBM is not anymore the white knight of the IT industry as it was, for example, 40 years ago. But that doesn't mean it's not a great place to work and grow professionally and personally. It still operates in more than 170 countries, employs over 10,000 people, and has a revenue of $5+ billion per year. If you decide to join their team, you'll get a chance to work on the innovation of breakthrough technologies and will collaborate with colleagues from all over the world. IBM is also often ranked as one of the top global employers and has won multiple employer awards along the way. According to the employee reviews, the whole application and interview process is very long and can take up to 3 months which should, on the other way, definitely not discourage you to apply if you have dreamed about getting a job there.

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