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Housekeeper Resume Example (Versão Texto)

Leandra Passos

Address: 49 Iolaire Road, P210 0BX, London, United Kingdom
Email address: leandrapassos@gmail.com
Phone number: 070 3468 8905

Profile

Employee of the Month Award winner for providing excellent and remarkable housekeeping services and increasing efficiency of housekeeping teams adept at training and educating new staff in all aspects of housekeeping, creating and implementing new cleaning procedures and processes, handling client complaints, and performing well in a team environment.

Work experience

10/2016 - 02/2019, Housekeeper, Premier Inn, Inc., London, United Kingdom
  • Provided high-quality cleaning procedures in compliance with the 5-Star hotel standards and policies.
  • Reported to Housekeeping Manager immediately if any shortages or problems existed.
  • Trained and educated new staff in all aspects of housekeeping, ensuring the highest quality of client service was provided.
  • Performed other duties as assigned.
08/2014 - 10/2016, Housekeeping Assistant, Park House Hotel, Inc., London, United Kingdom
  • Developed and implemented new cleaning procedures and strategies to increase efficiency of the housekeeping team.
  • Constantly provided extraordinary, notable client service; reported any problematic issues.
  • Awarded Employee of the Month once and recognized by managers for providing excellent housekeeping service.

Education

09/2010 - 05/2014, High School, St Julian’s School, Lisbon, Portugal

Graduated with Distinction

Skills

Languages
Portuguese
Spanish
English
French
Interpersonal Skills
Communication Skills
Complaint Handling
Customer Service Skills
Good Team Player
Problem Solving
Time Management

Volunteering

02/2017 - 02/2018, Charity Fundraiser, UrbanLeaf, Inc., London, United Kingdom

Certificates

06/2018, Certified Executive Housekeeper, Hotel & Lodging Educational Institute

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