Head Housekeeper Resume Sample

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Head Housekeeper Resume Sample (Versão Texto)

Jane Nurme

Address: Kase poik 27, 74014, Tallinn, Estonia
Email address: janenurme@gmail.com
Phone number: 682 3591

Profile

Trustworthy and self-driven Head Housekeeper with extensive experience in leading a large housekeeping team, hiring and training new housekeeping staff, providing excellent customer service and experience, and performing all sorts of cleaning duties.

Always works safely and offers workplace punctuality, time management abilities, and extraordinary leadership skills.

Work experience

05/2016 - 02/2019, Head Housekeeper, Hallmark Hotel, Tallinn, Estonia
  • Managed and supervised a team of 24 housekeepers; monitored job performance.
  • Was in charge of hiring and training new housekeeping staff; placed orders for hotel supplies.
  • Provided extraordinary customer service, maintained professional relationships with clients.
  • Supported hotel personnel with front desk tasks.
  • Awarded Employee of the Month twice for performing excellent work.
07/2012 - 05/2016, Housekeeper, Apex Hotels, Inc., Tallinn, Estonia
  • Performed various housekeeping duties, such as making beds, vacuuming, stocking bathrooms, disinfecting furniture, shampooing carpets, etc.
  • Answered customer questions and resolved any issues, ensuring that company policies and procedures were followed and customer service was at the highest level possible.
  • Collaborated with other housekeepers to maximize the efficiency of cleaning processes.
  • Performed other duties as assigned by manager.

Education

09/2008 - 05/2012, Gymnasium, Tallinna Kesklinna Vene Gumnaasium, Tallinn, Estonia

Graduated with Distinction

Activities: Dance Society, Volleyball Team

Skills

Languages
Estonian
English
Russian
Interpersonal Skills
Complaint Handling
Communication Skills
Good Team Player
Leadership Skills
Self-directed
Time Management
Workplace Punctuality

Volunteering

07/2017 - 10/2018, Volunteer Befriender, Estonian National Foundation, Tallinn, Estonia

Certificates

04/2016, Personal Leadership Certificate, Estonian Leadership Center

Top 10% of the Programme

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