Franchise Manager Resume Sample

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Franchise Manager Resume Sample (Versão texto completo)

Dalibor Stulic

Address: Gunduliceva 24, 98532, Zagreb, Croatia
Email address: daliborstulic@gmail.com
Phone number: 091/7992316

Profile

Performance-driven and motivated Franchise Manager with 2+ years of extensive experience in managing all aspects of business, developing and implementing sales plans and strategies, and recruiting new personnel. Possess a proven track record of extraordinary achievements, excellent leadership/communication skills, and well-developed problem-solving abilities.

Work experience

01/2018 - 03/2019, Franchise Manager, Starbucks Corporation, Zagreb, Croatia
  • Managed all aspects of business including hiring, payroll, customer relations, marketing, and administration.
  • Monitored and supervised entire service staff, conducted monthly reports on franchise performance and presented results to the franchise owner. 
  • Built and maintained professional relationships with vendors and suppliers.
  • Increased sales revenue by 25% in 2018.
06/2016 - 12/2017, Franchise Manager, Domino's Pizza, Inc., Zagreb, Croatia
  • Developed and implemented new business growth plans and strategies, supervised employees, and created work schedules.
  • Was in charge of the overall well-being of the franchise and managed daily business operations.
  • Regularly exceeded sales quotas and revenue targets, worked on the constant improvement of customer satisfaction.
  • Hired and trained new personnel, created original marketing campaigns.

Education

09/2012 - 05/2016, Business & Management, International Institute for Management Development, Lausanne, Switzerland

Top 5% of the Programme

Clubs and Societies: Economics Society, Marketing Society, TEDx Club

09/2008 - 05/2012, Gymnasium, V. Gymnasium, Zagreb, Croatia

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Skills

Languages
Croatian
English
German
Japanese
Computer Skills
Microsoft Office
SambaSaaS, Jolt
ClassJuggler, mHelpDesk
MarcomCentral Enterprise
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Good Team Player
Leadership Skills
Problem-solving
Time Management

Volunteering

09/2010 - 05/2012, Class Treasurer, V. Gymnasium, Zagreb, Croatia

Certificates

06/2014, Certificate in Strategic Leadership Development, University of California Irvine
04/2012, Driving Licence, Driving School

Hobbies

Exploring distant lands
Getting lost in a good book
Every kind of sport
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