Customer Care Manager Resume Sample

Get invited for more job interviews & learn practical tricks for your next resume with our free, easily editable Customer Care Manager resume sample. Make a copy of this resume example at no cost or alter it with ease in our intuitive resume maker.

Criar Meu Currículo
+ de 1 milhão de candidatos a emprego
Esse currículo foi escrito por nossos experientes redatores especificamente para essa profissão. Crie seu currículo agora ou edite esse exemplo de currículo.
Esse sample ajudou? Avalie!
Média: 4.6 (5 votos)

Customer Care Manager Resume Sample (Versão texto completo)

Emma Laurila

Address: Mustinsuontie 76, 99870, Salo, Finland
Email address: emmalaurila@gmail.com
Phone number: 041 690 3532

Profile

Detail-oriented and results-driven Customer Care Manager skilled at training and coordinating customer service representatives, improving the quality and efficiency of customer service, and conducting performance reviews and feedback. Offering a highly professional attitude, excellent communication/leadership skills, and ability to perform well in a team and remain calm under pressure.

Work experience

07/2016 - 04/2019, Customer Care Manager, Douglas Jackson, Ltd, Salo, Finland
  • Communicated with customers via phone or email and provided high-quality support and resolution to their issues.
  • Hired, trained, and coordinated more than 70 Customer Service Representatives from around the world, ensuring that the company's high standards were met.
  • Worked on the improvement of all customer service processes in order to increase efficiency and customer satisfaction.
  • Conducted monthly and annual performance reviews and pro-actively participated in weekly team meetings with executives.
  • Assisted in sales, collected feedback from clients, and performed other duties as required.
  • Increased customer satisfaction with customer service from 78% in 95% within 2 years.

Education

09/2012 - 05/2016, Business Administration, University of Mannheim, Mannheim, Germany

GPA: 3.98 (Top 5% of the Program)

Clubs and Societies: Business Club, Marketing Society, Tennis Club

09/2008 - 05/2012, High School, Salo Upper Secondary School, Salo, Finland

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

Skills

Languages
Finnish
English
German
Computer Skills
Microsoft Office
Zendesk, ResponseTek
Adobe Experience Manager
Slack, Trello
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Complaint Handling
Leadership Skills
Multitasking
Problem-solving
Teamwork
Time Management

Volunteering

09/2010 - 05/2012, Class President, Salo Upper Secondary School, Salo, Finland

Certificates

06/2016, Certified Customer Service Manager, Customer Service Institute
Edite esta amostra usando nosso criador de currículo.

Qual é a classificação do seu currículo?

O nosso verificador de currículos compara o seu currículo com os melhores da nossa base de dados. Veja se o seu currículo apresenta problemas e descubra a sua classificação.
Classificar agora o meu currículo

Exemplos de Currículos Atendimento ao Cliente relacionados

Esthetician (Aesthetician) Resume Sample
Esthetician (Aesthetician) Resume Sample
Customer Service at Arab Financial Company Resume Sample
Customer Service at Arab Financial Company Resume Sample
Support Analyst CV Sample
Support Analyst CV Sample

Exemplos de Cartas de Apresentação Atendimento ao Cliente Relacionadas

Snowboard Instructor Cover Letter Template
Snowboard Instructor Cover Letter Template
Bartender Cover Letter Example
Bartender Cover Letter Example
Client Manager Cover Letter Example
Client Manager Cover Letter Example

Deixe seu currículo fazer o trabalho.

Junte-se a 1.300.000 candidatos em todo o mundo e seja contratado mais rapidamente com o seu melhor currículo de sempre.

Cadastro
resume