North Carolina Outward Bound School Associate Director Resume Sample (Versão Texto)
Address: 99999, Asheville NC
Email address: email@example.com
Phone number: 999-999-999
An energetic leader who develops lasting client relationships, creates and implements dynamic programming, initiates business growth, and serves as an asset to cross-functional teams.
02/2017 - 12/2017, Training & Implementation Specialist, Account Manager, VirtualJobShadow.com, Strivven Media
*Managed 150 customer accounts on a yearly renewal lifespan, ensuring $130,000+ worth of renewal revenue and varied upsell potential.
*Partnered with K-12 and postsecondary educators, administrators, and work-based learning organizations and staff to facilitate the successful implementation of the career exploration web-based platform for their staff, students, and other job-seekers.
*Led webinar training daily for new and established customers.
*Facilitated in-person training sessions across the country for various groups of new and established customers.
*Developed curriculum and materials that married customer's goals and KPI's with the tools and features of VirtualJobShadow.com.
*Provided initial and ongoing technical support.
*Created company-wide SOPs, initiatives, and departmental structure.
03/2015 - 02/2017, Membership Manager, Girl Scouts Carolinas Peaks to Piedmont
*Recruited and supported adult Girl Scout volunteers in Henderson, Macon, and Transylvania Counties.
*Mentored new Troop Leaders and Service Unit volunteers.
*Recruited girl members in the same three counties and within 26 schools, developing established Troops and helping to create new Troops each year.
*Grew Girl Scouting in Macon County by 75%, in Henderson County by 5%, and maintained membership goals in Transylvania County.
*Facilitated frequent volunteer training and meetings.
*Served on the Communication Team for the Council's integration of Salesforce CRM, ensuring a successful organization-wide transition.
*Created marketing and educational materials.
*Established and maintained systems of accountability and feedback.
*Mediated conflict and communication between volunteers.
02/2014 - 01/2015, Admissions Advisor, Outward Bound Services Group
*Effectively told the story of Outward Bound to potential Outward Bound students and their families.
*Answered email, online chat, and phone inquiries regarding all US-based Outward Bound courses and facilitated student enrollments.
*Provided timely, polite, amiable, and professional customer service.
*Created an online training program via Adobe Captivate for new staff training of database use, online protocols, and other job functions.
12/2011 - 05/2013, Middle School Associate Teacher, Evergreen Community Charter School
*Provided classroom and activity management in addition to facilitation of lesson plans for 7th-8th grade students.
*Supported faculty, staff, students, and their families in the daily functions and logistics of school life.
*Served as the primary point of contact for parent communication; acted as staff liaison to NCOBS.
09/2011 - present, Massage Therapist (#9689), Innovative Spa Management, The Spa Biltmore, Biltmore Estate
*Provided therapeutic integrative massage and body treatments to guests according to ISM’s “Five Star Service” philosophy.
*Ensured exemplary customer service.
05/2005 - 08/2015, The North Carolina Outward Bound School
*Served in the following roles over ten years of employment:
- Lead Field Instructor
- Course Director
- Student Services Admission & Course Advisor
- Logistics Manager
- Educators Initiative Instructor
- Community Instructor, Unity Project
12/2015, Master of the Arts in Educational Media: New Media & Global Education, Appalachian State University
A Masters Degree based in educational technology, instructional design, e-learning, innovative curriculum creation for young adults and adults, and skill development for supporting educators in the integration of technology into their curriculum and classroom.
05/2005, Bachelor of the Arts in Interdisciplinary Studies, University of North Carolina at Chapel Hill
An individually-designed capstone degree rooted in environmental and recreational stewardship with an emphasis on experiential and interdisciplinary education.
Facilitation & Leadership
Program Design & Implementation
Staff Management & Development
Client Relationship Management
Mac and PC
Microsoft Office + Excel
CRM Software Proficiency
Publications & Presentations
06/2017, "Creating a Vision for Work-Based Learning Initiatives: A Partner's Perspective Panel." Vail, Colorado, Presentation, TalentFOUND WIOA Work-Based Learning Academy, Colorado Department of Labor and Employment
04/2007, “Widening the Circle: Diversity and Social Justice in Experiential Education.” Charlotte, NC, Presentation, Association of Experiential Education, South East Annual Conference
11/2005, “Research Update: The Wilderness Therapy Trail: Wilderness Therapy Can Help Provide Personal Growth and Physical Health Benefits.”, Article, Parks and Recreation
03/2016, Tech Talent South, Code Immersion Program
Susan Corley, Industry Partnership Coordinator, Colorado Department of Labor & Employment
Clara Casteel, Senior Customer Success Manager, VirtualJobShadow.com, Strivven Media
Thomas Jon Newton, Past Membership Director, Current: Senior Development Officer, Past: Girl Scouts Carolinas Peaks to Piedmont, Current: Pisgah Legal Services
Katherine Zimmerman, Admissions Manager, Outward Bound Services Group