With 3 years experience as an Technical Support, I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well rounded skill set, including first rate organization and project management abilities, I excel at:

• Managing and reallocating team workflow for maximum productivity.
• Overseeing numerous update and maintenance projects.
• Designing training for IT staff and end-users.
• Optimizing tools and procedures for managing the environment.
• Consulting with customers to quickly determine problems as well as future computer needs.
• Troubleshooting both hardware and software issues.
• Performing repairs quickly, correctly, and ethically.
• Disassembling systems and rebuilding or building new ones.
• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets, along with routing, switching, and firewalls

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. In addition to my experience and personal qualities, I have a educational foundation and a passion for Network Management. I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues.

Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

Thank you for your time and consideration.

Sincerely,

Robert Techssuper