Retail Experience Analyst at Warby Parker Resume Sample

Hired by: Warby Parker

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Retail Experience Analyst at Warby Parker Resume Sample (Full Text Version)

Sandy McLarker

Address: 99 McGill St., KR99 11, Toronto, Canada

Email address: hello@kickresume.com

Phone number: 999-999-9999

Profile

I am an undergraduate Dean's List Scholar at the University of Toronto, with an interest in careers in law and legal philosophy. My scholarly projects have centered on contemporary analytic philosophy, feminist and queer-theory literary analysis, and secularism as a legal construct. I am hardworking, friendly, and reliable; with a passion for teaching.

Recent Work History

05/2017 - present, Retail Experience Score Analyst for Queen St. W., Warby Parker, Toronto, Canada

Used Net Promoter Survey (NPS) data gathered from Warby Parker's Queen St. W. location to generate a weekly report outlining statistical trends and highlights
Created, developed, and executed strategies designed to improve monthly, and quarterly store performance
Communicated with analysts at other retail locations to create company-wide best practices
Presented at quarterly meetings on how to improve retail experience

11/2016 - 04/2017, Interim Visuals Leader, Warby Parker, Toronto, Canada

Responsible for maintaining displays and merchandise, and leading any changes in store appearance
Liaised with headquarters to plan and implement visual directives
Put in charge of organising and leading team members during merchandising flips

07/2016 - present, Sales Associate, Warby Parker, Toronto, Canada

Ranked as a 'highly successful' employee during yearly performance review
Helped open the first Warby Parker store in Canada
Worked in a fast-paced, dynamic, and technologically innovative retail environment
Learned and communicated technical information about glasses and vision to customers with little specialized knowledge
Put in charge of training new staff members

09/2015 - 04/2016, Tutor, Self-employed, Toronto, Canada

Tutored peers in University of Toronto classes, including: ECO105 (Introduction to Economic Theory), PHL100 (Introduction to Philosophy, SOC101 (Introduction to Sociology), and PHL275 (Introduction to Ethics)
Tutored peers in LSAT prep, with the aim of helping them score above a 165
Designed preparation and revision assignments as study aids
Was successful due to reputation for being patient, clear, and thorough

08/2015 - 07/2016, Sales Associate, The Tea Emporium, Toronto, Canada

Sold and helped prepare over 140 different teas
Helped train and supervise new staff
Given responsibility for entire store, including tracking sales and restocking merchandise
Earned commendations, including representing the Tea Emporium at 2016 Restaurant Show exhibition

Education

09/2014 - present, Bachelor of Arts, University of Toronto, Toronto, Canada

Major in Philosophy, Major in Ethics, Society and Law, and Minor in English
Dean's List student during first, second, and third years
Cumulative GPA of 3.97

09/2010 - 06/2014, International Baccalaureate Degree, Port Moody Secondary School, Toronto, Canada

Extra-Curricular Experience

02/2016 - present, Staff Writer, The Varsity, Toronto, Canada

Achieved ‘staff’ status by interviewing sources, researching leads, and writing stories for the newspaper
Focused on data-driven journalism through stories on annual Deferred Maintenance and Campus Police Reports

09/2015 - 04/2016, Student Mentor, Ideas for the World at Victoria College, Toronto, Canada

Spent three hours a week mentoring members of the community who lack access to formal education in Canada
Read and discussed academic and fictional works with a focus on making them accessible

05/2017 - present, Editor-in-Chief 2017-2018, Noesis Undergraduate Philosophy Journal, Toronto, Canada

Will organise, edit, and publish the 2017-2018 edition of University of Toronto's undergraduate philosophy journal

04/2017 - present, Host and Producer, From X to Z (Upcoming Podcast)

Working on a bi-weekly podcast that will be launching later this summer, which will discuss social and cultural changes between generations

Awards

2017, The Walter Theodore Brown Scholarship, Victoria University

2017, The John MacDonald Scholarship in Philosophy, University of Toronto Philosophy Department

2016, The Richard Jeffrey Maybee Memorial Scholarship, Victoria University

2015, The Max Weber Award, University of Toronto Sociology Deparment

2014, President's Entrance Scholarship, University of Toronto

2014, Richard Elson Memorial Award for English, City of Port Moody

References

Name Surname, The Tea Emporium, annonymized number, annonymized mail

Supervisor

Prof. Name Surname, University of Toronto, annonymized number, annonymized mail

Visiting Professor at the Larkin Centre for Ethics, in the University of Toronto

Position Overview:

Retail Experience Analyst

These professionals usually spend most of their time on improving the overall store performance and increasing the quality of customer service and satisfaction with provided services. They often participate in a wide range of store functions and collaborate with colleagues from other departments to make the customer experience memorable and as good as possible. They also play a key role in collecting and analyzing valuable data from customers which then can be transformed into new sales programs and business activities.

Company Overview:

Warby Parker is a famous online retailer from the USA which specializes in the designer eyewear industry. Through an innovative approach, circumventing traditional distribution channels, and working with customers directly, they were able to build a successful business which operates internationally and serves thousands of customers, who are looking for a stylish pair of glasses, every day.

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