Technical Support Engineer Resume Sample

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Technical Support Engineer Resume Sample (Full Text Version)

Alison Ettell

Address: 99999, Oslo, Norway
Nationality: French
Date of birth: 1993-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999
Web: www.kickresume.com

Languages

Languages
French
English
Italian
Norwegian

Skills

Computer skills
PHP
SQL
C++
JavaScript
HTML / CSS
Softwares
SQL Server
SalesForce
Atlassian Jira / Confluence
MS Office / LibreOffice
Active Directory
OS
Windows ( XP to 10 )
Linux
Android
Mac OS
Soft skills
Communication
Teamwork
Flexibility
Learning capacity

Education

09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France

First level education on all areas of IT including : Programming in various languages, Project management, Teamwork, Communication, Legal, etc.

09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France

Baccalauréat SSI French equivalent of A' levels in Mathematics, Physics and Engineering Sciences

Experience

07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway
  • Building a brand new and scalable support architecture for a fast growing company.
  • Building custom reports for specific customers
07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland

Providing phone and ticket support to Blue Tree Systems customers. Technical analysis including: Research in previous cases, Active Directory management, SQL queries to databases, etc

06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland

CPL Solutions Ltd. Onsite for SAP SSC (Ireland) Ltd. Galway, Ireland Providing phone and ticket technical support to SAP Business ByDesign Customers. Including solution search in internal documentation, technical analysis, efficient interfacing between developpers and end customers

09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom

Providing phone and email technical support to French speaking EA customers

04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France

Work placement Les Papillons Blancs de Bergerac, Bergerac, Dordogne (24), France Work on the website of a charity providing jobs to mentally deficient people

Hobbies

Languages
History
Cooking

Cognitive traits

Planning Speed - 91%
Planning Efficiency - 64%
Flexibility Adjustment Speed - 52%

Emotional traits

Effort for High Reward - 67%

Social traits

Learning from Mistakes Well - 89%
Learning from Mistakes Quickly - 55%

Strengths

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