Service Administrator Resume Sample

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Service Administrator Resume Sample (Full Text Version)

Ellen Cuomo

Address: Elouera, CITY BEACH WA
Email address:
Phone number: +999 999 999


A motivated and effective employee with 15+ years experience providing administrative and clerical support in a high-volume office environment. Customer-focused approach with the ability to resolve complex clerical problems. Proficient in MS Office, and CRM and ERP systems. 

Work experience

05/2015 - 02/2017, Service Administrator, ARA Fire, Balcatta WA
  • Answered all incoming telephone calls.
  • Invoicing for service, minor works and construction.
  • State contact for invoice queries and dispute resolution.
  • Data entry and setting up of new contracts and accounts in Loc8 and Levesys.
  • Administering of large service contracts - invoicing and reporting.
  • Ad-hoc administration duties as required - manuals, labels, filing.
11/2013 - 12/2014, Service Administrator, National Fire Solutions (TYCO), Rivervale WA
  • Answered all incoming telephone calls, including dispatching technicians if required.
  • Improvements to service EMS through my extensive knowledge of both the financial and operational sides of the service department.
  • Assisted national finance team with receipting and reconciled accounts in Pronto Xi.
  • Setup of all new service contracts in EMS.
  • All service department invoicing - including the pricing of reactive works and call outs.
  • Administered three major government contracts.
  • Accounts payable online purchase order approval and completion.
05/2012 - 10/2013, Accounts Receivable, National Fire Solutions (TYCO), Maddington WA
  • Demonstrated ability to reduce aged debt by addressing all invoicing queries with urgency and implemented strategies to improve billing accuracy.
  • All service and minor works invoicing, including accounts and contract reconciliations.
  • Assisted national finance team with receipting and contract retention queries.
  • Exporting of data from ERP/EMS to Excel; using "Vlookup" and "Pivot Tables" to create reports for client and management.
  • Credit request documentation for management approval.
  • Assisted the company accountant with end of month reporting and general ledger reconciliation, involving posting general journal entries.
10/2007 - 05/2012, Accounts Receivable, National Fire Solutions, Maddington WA
  • High volume data entry of supplier and debtor invoices.
  • Daily cash receipting and bank reconciliations, cash handling and banking.
  • Tender preparation using Adobe Acrobat Pro.
  • Service, minor works and construction invoicing.
  • Handled all invoice related queries.
  • Assisted the company accountant with end of month reporting and general ledger reconciliation.
  • Relief payroll for over over 100 employees with complex entries to comply with the company EBA.


02/1996 - 06/2000, Psychology, Edith Cowan University, Joondalup WA


Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport
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