IKEA E-commerce Operations Manager Resume Sample

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IKEA E-commerce Operations Manager Resume Sample (Versión de texto)

Mary Parker

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Experienced E-commerce Operations Manager with a demonstrated history of working within the Retail, E-commerce & Customer Services Industry. Commercial & Analytical mindset with focus on excellence in Customer Experience

Work experience

12/2013 - 09/2016, E-commerce Operations Manager, PANDORA A/S, Copenhagen, Denmark
  • Order & Sales Forecasting & daily monitoring (B2C)
  • New Product Introduction (7 yearly Drops)
  • eSTORE Demand Planning for EMEA
  • Making sure Service Level Agreements (SLA's) are followed at the Customer Care Center & Distribution Center
  • Monthly Operational Reporting EMEA including KPI reporting
  • Implementation of new processes and procedures for effective and efficient operations: Promotion Readiness Checklist, FAQ's, landing pages, ect.
  • Responisble for the service and quality of the PANDORA eSTORE Customer Care Center & Operations for 9 counrties & 8 Languages.
10/2012 - 11/2013, Product Coordinator, Group Design & Products, PANDORA A/S, Copenhagen, Denmark
  • Working as Product Coordinator for Group Watches - Product Development Department.
  • Data Analysis (Sales, Inventory, Revenue, Repairs)
  • Trend/Brand Research
  • Forecasting
  • Development of Global Training Material
  • Development of POS Material
  • Maintenance of Product Data
  • Product Master Data Creation
  • Online Sales Coordination
07/2004 - 09/2012, Logistics & Master Data Coordinator, JABRA (GN Netcom), Ballerup, Denmark
  • Logistic Coordinator for Fulfilment Department – Global Supply Chain
  • Support Sales offices with ordering, returns & refusal, credits and invoices
  • Coordination of Reworks, new product launches and After Market Service
  • Allocation of Orders
  • Monitoring of Inbound/Outbound shipments
  • KPI reporting & Analysis

Education

01/1987 - 10/1992, Secondary Education, Indooroopilly State High, Brisbane, AUSTRALIA
01/1993 - 10/1996, Technical Design, Technical And Further Education, Brisbane, AUSTRALIA

Skills

Languages
English (NATIVE)
Danish
Swedish & Norwegian
IT
ERP: AX, Navision, Agile
Excel
Microsoft: Outlook, PP
Analytics, Google, IBM & Adobe

Achievements

  • Implementing various techical improvements: Pro-Active Live Chat, Various Payment methods, fraud prevention, Order tracking, Blind Returns.
  • Turned around a low performing out-sourced Customer Care Center to high performing motivated team
  • Implemention of Supply Chain processes for EMEA online sales, in result reducing instances of online out of stock by 40%

Strengths

Set high standards
Good with People
Sence of humour
Structured
strong analytical mind set
Motivated by challenges
Proactive
Detailed
IT know-how
Trusting & Trustworthy
Problem solver

Hobbies

Trying to be artistic
My Family
Shopping Online
Resumen del puesto:

E-commerce Operations Manager

As the job title advises, these professionals spend most of their time on the management of various E-commerce functions and activities. Besides that, they are also often in charge of the development and implementation of new E-commerce processes and procedures in order to increase the company's sales. Their other duties include recruitment of new personnel, support of the company's executives, creation of original advertising campaigns, etc. Therefore, previous leadership experience is usually required of them. On top of that, they should also have extensive knowledge of not only eCommerce but other fields like marketing, sales, and business development as well. The university degree is, in most cases, not mandatory but might be a big plus.

Resumen de la empresa:
IKEA

Often described as a "heaven for stylish and affordable home goods" IKEA belongs to the small group of the biggest retail companies in the world. With a revenue of more than €37.05 billion and over 211,000 employees, it has been producing ready-to-assemble furniture since 1943. Speaking of what's really like to work there, IKEA has been ranked as one of the top 20 employees, not only in Scandinavia but internationally as well. They offer great benefits and fair pay and you'll also have a chance to experience work in other departments. On the other hand, as it's such a huge company, there is a lot of politics involved and making any change or innovation in the workplace might take a lot of time and effort. The eCommerce Operations Managers at IKEA earn $76,971 in the United States on average.

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How to write your own E-commerce Operations Manager resume?

1. Keep it relevant

This tip goes for every section of your resume and you should never forget about it. Include only things that are relevant to the job you are applying for. For example, in the case of work experience, add only 10-15 years of your most recent career history. The same approach applies to the education section too - if you have a university degree, mentioning high school studies ought to be avoided. Also, try to include as many keywords to your resume as possible. These can be found by examining the job descriptions of the desired position. Keywords will move your resume to the next level and will also help you to beat the Applicant Tracking System (ATS). The resume above is a great example of how to keep it relevant and personalized.

2. Simple is better

Rather than filling your resume with long and complex sentences which are hard to read, try to keep them short and to the point. Nobody is interested in every little information about your professional life. All the recruiters are usually looking for are specific words and phrases which highlight the skills, qualities, and experience of a person they want to hire. That's the main reason why keeping your resume simple and consistent is so important. Also, you should not experiment in choosing new resume formats and fonts - sometimes it's just better to stick to the well-established things. The work experience section of the resume above is an excellent example of keeping it simple and consistent.

E-commerce Operations Manager Resume Work Experience Example

  • "Operating the ebusiness including daily sales and monthly KPI reporting (AOV, CR, Traffic, PPC ROI, etc.)."

  • "Responsible for the product range processes in the Nordic countries."

  • "Secure quality and constant improvement of Customer Service Center & online Transport offerings, FAQ's and online content."

3. Show your personality

Your resume should not only be about work experience, education, skills, etc. There are other sections that are important too. Therefore, don't be afraid to add parts like hobbies or volunteering as you can use these to show to the hiring managers a little bit of your character and personality. It would be even better if the interests/volunteering were at least somehow related to the job you are applying for. Just remember, do not overdo it! It's all about balance. 


Currículums afines a: Administración


Cartas de presentación afines a: Responsable de marketing

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