Front Desk Manager Resume Sample

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Front Desk Manager Resume Sample (Full Text Version)

Jill Pattyn

Address: Route de Neufchateau 16, 8587, Kortrijk, Belgium
Email address: jillpattyn@gmail.com
Phone number: 0493 28 59866

Profile

Outgoing and self-driven Front Desk Manager skilled at providing excellent customer service, managing all areas of Front Office department, and training and supervising new staff. Offers well-developed communication skills, ability to work under pressure, and great time management skills. Presently looking for a Front Desk Manager position with a modern firm.

Work experience

07/2017 - 03/2019, Front Desk Manager, AmSurg, Inc., Kortrijk, Belgium
  • Was responsible for all areas of Front Office department.
  • Processed payments, updated website, and responded to any inquiries from employees and/or clients.
  • Trained and supervised new personnel, reviewed all data entry.
  • Participated in weekly team meetings with other managers.
  • Successfully managed financial reporting for a company with annual revenue of over 1.2 million euros.
06/2015 - 06/2017, Front Desk Manager, Oath, Inc, Kortrijk, Belgium
  • Supervised and managed all front desk operations, greeted visiting clients and partners, and handled their needs and requirements.
  • Provided customer service, ensuring that all company policies and procedures were followed.
  • Maintained documents and conducted sales reports.
  • Awarded Employee of the Month thrice for performing great work.

Education

09/2011 - 05/2015, Business & Management, HEC Paris, Paris, France

First Class Honours (GPA: 3.98)

Clubs and Societies: Marketing Society, Science Club, Riding Club

09/2007 - 06/2011, IB Diploma Programme, Ecole du Jury, Kortrijk, Belgium

Graduated with Distinction (Grade 1 - A/excellent equivalent in all subjects)

Skills

Languages
German
English
French
Japanese
Computer Skills
Microsoft Office
eZee Frontdesk
Maestro PMS, RDPWin
Frontdesk Anywhere
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Good Team Player
Leadership Skills
Problem-solving
Time Management

Volunteering

09/2012 - 11/2012, Street Fundraiser, Organisation for the Prevention of Blindness, Paris, France

Certificates

05/2016, Certified Front Desk Supervisor, French Hotel & Lodging Educational Institute
03/2013, Driving Licence, Driving School

Hobbies

Exploring distant lands
Getting lost in a good book
Every kind of sport
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