Technical Support Specialist Resume Example

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Technical Support Specialist Resume Example (Textversion)

Lena Svensson

Address: Esplanadgatan 93, 282 00, Trelleborg, Sweden
Email address: lenaswensson@gmail.com
Phone number: 0451-4474674

Profile

Customer-oriented and self-driven Technical Support Specialist adept at maintaining and managing IT inventory, providing professional technical support to colleagues and clients, monitoring WAN and LAN connectivity, and developing detailed technical guides. Offers excellent technological expertise, well-developed communication skills, and great teamwork abilities.

Work experience

06/2017 - 05/2019, Technical Support Specialist, Peak Scientific, Inc., Trelleborg, Sweden
  • Provided beneficial professional technical support to colleagues and clients on any hardware and/or software related issues.
  • Troubleshot devices, updated systems, and provided excellent customer service, ensuring the all-time great client satisfaction.
  • Maintained and managed IT inventory, monitored WAN and LAN connectivity, and updated the company's website.
  • Completed detailed reports, developed detailed technical guides, and performed other duties as assigned by managers.
  • Increased the reliability of servers, hardware, and software by 15% within 2 years.  

Education

09/2013 - 05/2017, Computer Science, McMaster University, Hamilton, Canada

GPA: 3.98 (Top 10% of the Program)

Clubs and Societies: Engineering Society, Math Society, Swimming Club

09/2009 - 05/2013, High School, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2013 Best Graduate Award winner

Skills

Languages
Swedish
English
French
Japanese
Computer Skills
Microsoft Office
Freshdesk, Samanage
Python, HTML
Zabbix, Server Density
Interpersonal Skills
Ability to Work under Pressure
Communication Skills
Multitasking
Problem-solving
Technological Expertise
Teamwork
Time Management

Volunteering

09/2011 - 05/2013, Social Media Manager, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden

Certificates

07/2016, Driving Licence, Driving School

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