Apple Customer Support Resume Example

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Apple Customer Support Resume Example (Volle Textversion)

Allan Lionello Milani

Address: 38, Camden Wharf, Camden Quay, T23 N409, Cork City, Ireland
Nationality: Luxembourgish
Date of birth: 1990-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999

Profile

I am currently employed as an iOS and Mac+ T1 Chat advisor for the German market for Apple International in Cork, Ireland. My core responsibilities consist in helping the customers via the chat channel in order to find solutions to their issues. Previously employed as a trip trained customer service agent for Voxpro under the Airbnb contract. My responsibilities consisted in satisfying the customers and the company by handling the case in a timely manner to find solutions for complete satisfaction. 

Before this job, I was employed as a delivery and handyman for Latte e Grammatica S.àr.l. in Mamer, Luxembourg. My core responsibilities were to ensure the frozen deliveries to our customers and to review weekly our frozen merchandise not to run out of stock. As well, I had to go to the customs to declare the wine we are being delivered from Italy and the frozen merchandise without cooling interruption.

Work experience

04/2017 - present, iOS & Mac+ T1 German Chat Support, Apple, Cork, Ireland

Core responsibilities: 

  • ensure the customer service by responding phone calls as iOS T1 phone advisor
  • ensure the customer service by responding chats as iOS and Mac+ T1 chat advisor - double and triple chats during peak times
  • finding a timely solution for the customers
07/2016 - 03/2017, Airbnb Non-Trip & Trip Case Manager Airbnb Customer Service, Voxpro, Mahon, Cork, Ireland

Core responsibilities: 

  • ensure the customer service by responding phone calls and emails
  • finding a timely solution for the customer
  • uphold communication between the customers and the company
  • non-trip and trip trained customer service agent dealing with last-minute cancellations and rebooking
03/2015 - 06/2016, Handy- and delivery-man, Latte e Grammatica S. à r. l., Mamer, Luxembourg

Core responsibilities:

  • ensure the frozen deliveries without cooling interruption
  • weekly review of the stock
  • declaration of the wine at the customs
  • accepting and controlling the merchandise
09/2014 - 12/2014, Waiter - Student’s Job, „Taverne Beim Baron“, Osweiler, Luxembourg

Core responsibilities:

  • satisfaction of the customers
  • offering alternative dishes if needed
  • review the beverages’ stock
07/2014 - 08/2014, Student’s Guide, Team Leader, Group Leader - Student’s Job, DBS - Deutsch-Britischer-Schülerdienst, Westgate-on-Sea & Broadstairs; Kent, United Kingdom

Core responsibilities:

  • giving daily information about the program
  • ensure the presence / absence of the students
  • weekly preparation of the program for the weekend trips
  • ensure the interaction between the partner schools and our company
06/2014 - 07/2014, Waiter - Student’s Job, „Taverne Beim Baron“, Osweiler, Luxembourg

Core responsibilities:

  • satisfaction of the customers
  • offering alternative dishes if needed
  • review the beverages’ stock
07/2013 - 08/2013, Student’s Guide, Group Leader - Student’s Job, DBS - Deutsch-Britischer-Schülerdienst, Broadstairs; Kent, United Kingdom

Core responsibilities:

  • giving daily information about the program
  • ensure the presence / absence of the students
  • weekly preparation of the program for the weekend trips
  • ensure the interaction between the partner schools and our company

Education

2012 - 2014, Etudes secondaires techniques, formation administrative et commerciale, régime du technicien, Lycée Technique d'Ettelbruck, Ettelbruck, Luxembourg
2009 - 2012, Etudes secondaires techniques, formation administrative et commerciale, régime du technique, Lycée Classique d'Echternach, Echternach, Luxembourg
2003 - 2009, Etudes secondaires techniques, Lycée Technique Mathias Adam, Pétange, Luxembourg
1997 - 2003, Etudes primaires, "An Eigent" & "Am Park", Pétange, Luxembourg

Skills

Languages
Luxembourgish
German
French
English
Italian
First Aid
First Aid Course
Driving License
Driving License B, Grand-Duchy of Luxembourg

Strengths

Adapting to changing circumstances
Analytical
Assessing the needs of customers
Data input
Communication
Computer Skills
Flexible/Adaptable
Guiding a group or individual
Learning from failures
Multitasking
Product knowledge
Professional
Responsibility
Soft skills
Teamwork
Troubleshooting
Working under pressure

Hobbies

Explore the world and cultures
Getting lost in a good book
Capturing moments
Swimming, fitness, badminton
Active local political commitment, Luxembourg
Passionate hobby cook
Stellenübersicht:

Customer Support

As you might already know, providing assistance and beneficial support to customers and clients will be your main duty and something you'll spend most of the work time doing. On the other hand, you will also have the opportunity to perform or be responsible for other important activities and functions, for instance, processing orders, assessing customers' needs, and working on the improvement of customer satisfaction. To become a good customer support employee, you should be able to demonstrate previous customer support experience and a proven track record of success in achieving sales targets and quotas. Also, excellent communication and multitasking skills, good product knowledge, well-developed time management abilities, and a strong customer-oriented approach may be required.

Unternehmensübersicht:
Apple

Famous for its' incredibly successful products like iPhone, iPad, and iMac, Apple is also one of the companies with the most selective application and interview process. Therefore, in order to get hired by them, you'll need to be a professional with extensive knowledge of your field. Of course, it depends on a position you get but we think it's safe to say that joining their team means joining a fast-paced business environment where to progress within the company, competitive spirit and exceptional results are required. Besides that, you will also have a chance to take advantage of their awesome employee benefits, such as free shuttle services, free gym membership, amazing health/dental insurance packages, and great employee discounts.

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